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Privacy Policy

Data security and the privacy of your data are of paramount importance to us. Kommander Software, LLC (the “Company”) collects certain information through our web application (our “Software”). This page (this “Privacy Policy”) lays out our policies and procedures surrounding the collection and handling of any collected information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”) and our collection and handling of non-PII.

Capitalized terms used in this Privacy Policy and not otherwise defined have the meaning assigned to them in our General Terms of Use.

Your use of our Software constitutes an acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, immediately discontinue use of our Software. To revoke consent to the use of your PII and to have your PII removed from the Company’s database, contact the Company using the Contact Information listed at the end of this Privacy Policy and your account and profile will be deleted.

This Privacy Policy applies only to our Software. It does not apply to any third party site or service linked to our Software or recommended or referred by our Software.

1. What We Collect (on behalf of the public safety agency using our software)

Personally-Identifiable Information (PII)

The Company collects the following PII:

  1. Your name
  2. Your e-mail address
  3. Your telephone number
  4. Your avatar photo (optional)

Non-personally-identifiable Information (Non-PII)

The Company may use analytic and reporting technologies to collect anonymous information from you about your patterns of use or other statistical patterns. Examples of this anonymous information are: your browser type, your device’s operating system, and date/time of access to the App.

2. Method of Collection

Personally-Identifiable Information (PII)

The Company collects your information when you complete your user profile within our Software.

Non-personally-identifiable Information (Non-PII)

The Company may collect passive non-PII by using analytic and reporting technologies. This collection of non-PII may be done passively (i.e., without your affirmative consent) while you are using our Software.

3. Storage of Your Information

The Company stores the non-financial information it collects in servers owned by a reputable cloud provider. Your use of our Software acts as your consent to transfer your PII outside of your country of residence if such servers reside outside of your country of residence. See section 9 for information regarding Financial Data.

4. Use of Your Information

Personally-Identifiable Information (PII)

Your PII will only be used to provide notifications within the Software or notifications about the Software. The Company does not sell, rent, or share your PII.

Non-personally-identifiable Information (Non-PII)

You have consented to the Company’s use of your non-PII by your use of our Software. The Company reserves the right to make full use of your Non-PII. The Company may use your Non-PII in any of the following ways:

  1. The Company may use your Non-PII for the purposes of demographics and analytics. The Company may use your Non-PII for the purpose of analyzing traffic to our Software. This use may include those to provide better service to users of our Software, to customize our Software based on your preferences, to compile and analyze statistics about our Software.
  2. The Company may use your Non-PII to analyze trends and statistics on our Software.
  3. The Company may use your Non-PII to assist the Company in our operation, evaluation, and improvement of our Software or our services in general.
  4. The Company may use your Non-PII if necessary for compliance with applicable legal requirements, industry standards, or Company policies.

General

The Company shall not link your PII with your non-PII in a way that would serve to identify your behaviors on a personal level. As an example, the Company will not keep a record of how many times you have personally used our Software. Instead, the Company may conglomerate your usage statistics with those of others to look for trends.

The Company abides by the Electronic Communications Privacy Act of 1986, 18 U.S.C. §§ 2701-2711 (“ECPA”). All e-mail messages and other electronic communications sent through our Software and only viewable to those to whom they are sent are considered as confidential and private except as required by law, including without limitation, the ECPA. Our Software is not considered a “secured communications medium” under the ECPA. We have a limited ability to intercept and/or disclose electronic messages. Some of the situations under which we are allowed to intercept and disclose electronic messages is when we receive a court order, subpoena, warrant, or other legal demand and when we receive information that appears to be related to a criminal act.

5. Protection of PII

The Company uses reasonable practices and technologies to safeguard your information against illegal intrusion and unauthorized access. No security measures are 100% reliable, however. Therefore, the Company cannot warranty the security of your PII.

The Company does not guarantee that your PII will never be compromised because no electronic transmission is completely secure. Even though the Company will employ every reasonable security measure to protect the privacy of your PII, the Company cannot guarantee that these security measures will be sufficient or that they will never fail or be circumvented.

You understand and agree that you are using our Software at your own risk. You assume all responsibility and risk for your use of our Software and understand that information you share through our Software is shared at your own risk.

6. Access to PII

a. Service Providers

The Company may disclose your PII to service providers including, but not limited to, our IT personnel who maintain our Software. These trusted service providers will have access to your PII but may not use your PII for any purposes other than those to which they have been entrusted. The Company shall use reasonable efforts to ensure that these service providers hold your PII in confidence. In addition, the Company shall only disclose your PII to third parties that the Company believes in good faith follow acceptable privacy and security policies.

b. Legal Enforcement

The Company may disclose your PII to investigate or enforce violations of our rights. The Company may also disclose your PII to protect the security of our Software. In addition, the Company reserves the right to disclose your PII if the Company has a good faith belief that this disclosure is necessary to satisfy a legal process or enforceable government request (such as a subpoena) or to be in compliance with any law or regulation.

c. Successors

The Company may transfer your PII as part of a sale, merger, acquisition, or any other change of control. In addition, the Company reserves the right to transfer your PII to protect the Company’s legal rights in the unlikely of a bankruptcy, reorganization, receivership, assignment, or any application of creditors’ rights.

7. Modifications to this Privacy Policy

The Company may change this Privacy Policy at any time, without prior notice to you, by posting a new version on this page or on a successor page. The new version will become effective on the date it’s posted, which will be listed at the top of the page as the new Effective Date. Your continued use of our Software is your acceptance of the new terms of the Privacy Policy.

If the Company makes any modifications to this Privacy Policy that are materially less restrictive with regard to the Company’s use or disclosure of your PII, the Company shall notify you and ask for your permission before continuing use of your PII under these new terms.

8. Policy with Regard to Children

The Company will not knowingly collect any information from Children under the age of thirteen (13) as is consistent with COPPA. In the unlikely event you discover that your Child under the age of thirteen (13) has supplied the Company with PII, you may contact the Company and we will remove your Child’s information from our database. Contact us using this information provided in this Privacy Policy. In this communication with us, please provide the e-mail address the Child entered into our Software.

9. Financial Data

We do not collect any financial data from you. All credit card, ACH banking and any other financial processing is performed by industry leading, third-party financial services providers (“Third-Party Software”). Any financial information you provide through our software is accomplished by securely tokenizing your information to ensure that none of your financial information ever touches our servers or is stored by our servers at any time. As a user, it may appear that you are adding and storing financial data in our Software, however it is actually accomplished by presenting the financial service provider’s secure portal to you as a window within our Software. The Company shall use reasonable efforts to ensure that this Third-Party Software holds your PII in confidence. In addition, the Company believes in good faith that this Third-Party Software follows acceptable privacy and security policies. Nevertheless, the Company does not have any control over this Third-Party Software and, therefore, the Company is not responsible for the terms of use, privacy policies, or practices of this Third-Party Software. You should familiarize yourself with these Third-Party Software terms of use and the privacy policies of this Third-Party Software to understand how these third parties collect, share, and use your information.

10. Contact Information

If it becomes necessary for you to contact the Company for any reason, you may do so by using the following information:

Kommander Software, LLC
P.O. Box 1137
Hernando, FL 34441
contact@kommandersoftware.com